Warranty


Lifetime ownership of your Vestal Watch is our promise to you.

If you believe that one of our watches is functioning improperly, simply email warranty@vestalwatch.com. If we find that the product didn’t live up to our standards, we’ll repair it or exchange it free of charge. Please understand that we may charge a reasonable fee if the damage to your watch was caused by unreasonable usage, this includes damage to normal wear and tear. It is important that you read the user manual for each product before use.

For watches intended for heavy use in the ocean, please note there is a limited 2-year warranty due to the harsh effects of the sun and/or salt water exposure. Please read your user manual carefully before use and do not shower or enter hot waters with your watch as it will void the warranty.

The warranty does not cover the watch case, battery, strap, bracelet, band, crystal and crown.

If you live in Australia and the watch is defective, please email warranty@vestalwatch.com.au for a Return Authorization (RA) number. Watches sent back to us without a Return Authorization (RA) number will not receive service and will be returned at owner's expense. 

RETURN ADDRESS

Vestal Watch

Attn: RA # _______

PO BOX 2589

CARINGBAH BH

CARINGBAH NSW 2229

UNDERSTANDING WATER RESISTANCE 

Here's a quick reference guide to help you understand the water resistance ratings for watches and the various activities you can expose your watch to without water damage. Watches, no matter what the water resistance is, should not be worn in any hot tub, hot shower, sauna or steam room.

3 ATM=Splash Resistant. Suitable for light rain or drizzle.

5 ATM=Water Resistant. Suitable for rain, water balloon fight, or wading in a pool.

10 ATM=Water Sports Worthy. Suitable for swimming, surfing or diving up to 100 meters.

30 ATM=Submarine Worthy. Suitable for extreme depths of up to 300 meters.

CARING FOR YOUR WATCH BAND

If your watch band is made of leather, try to avoid getting it wet. Water will ruin the leather. In the event that the leather band is ruined, VESTAL has a limited supply of replacements that can be sold back to you. To keep the integrity of the exclusive design of your Vestal watch, we do not switch bands on watches for other material types or colours. If your VESTAL watch is equipped with a stainless steel band and it has been exposed to salt water, rinse band in fresh water soon after exposure.

DIAWA X VESTAL

Diawa Brig Tide & Train instructional:

https://cdn.shopify.com/s/files/1/0763/8047/files/Vestal_Diawa_Instructions.pdf?448